ORDERING & SHIPPING INFORMATION

PLEASE READ THE FOLLOWING INSTRUCTIONS BEFORE ORDERING

1.  Shipping charges are as follows:

MH, AA, RM, SS, CL under $100 - $8.95 per product line.

MH, AA, RM, SS over $100 per product line - Free shipping.

A product line is the same thing as a cannery line - Mountain House (MH) is a product line. Alpine Aire (AA) is a product line. Richmoor (RM) is a product line and Super Spectrim (SS) and Rainy Day (RD) is a product line.

Dehydrated Food - Dehydrated food is the entire Rainy Day (RD) line. Our shopping cart can automatically calculate the shipping costs for these items. Simply add them into the cart and enter your zip code.

Please see our shipping section for full details on shipping charges for dehydrated food line (this includes all of the non-food items with the RD designation in their description).

We no longer ship anything directly into Alaska, Hawaii, Canada or overseas. We can however, ship to a US border town for Canadians that are willing to drive down and pick up their orders. Alaska and Hawaii customers can use a freight forwarding company from a US port, such as San Diego, San Fransisco or Seattle. Email for more information on how to do this. Many people can find this very cost effective and it is significantly less costly then attempting to ship directly into these destinations. We do NOT ship anything overseas.

Please see FAQ for more information.

2.  DISCOUNT PRICING - Our website prices should be considered our current pricing and availability, we keep this constantly updated.  For any products that do not have prices listed, email for a current price quote.

3.  PAYMENT TYPES ACCEPTED - US CUSTOMERS ONLY

We accept .

We do NOT accept Discover or American Express, they've both ripped us off years ago, we do not suggest you use these cards either (we can't stand thieves).

Shopping cart and phone order payments are processed through VeriSign - we have NEVER had a problem with them.

We can accept money orders or personal checks to our merchant account "Jade Enterprises" (send checks to Jade Enterprises, PO Box 1471, Newport, WA 99156). Do NOT send certified mail. Shipping charges must be included if payment is made through the mail. All checks and money orders are held until bank clearance, and then we will process your order.

4.  Discount Pricing.  We have long offered the BEST prices in the United States.  We simply have the best prices around. We have checked extensively into this and we know the facts. We are substantially less then many websites. We've been doing this a long time and we have the best reputation in the business for great deals.

5.  Handling - We do not have a handling fee!

6. Privacy - Your privacy is important to us. Your information is not shared with anyone other then the cannery that fills your order. We do not even give them your email address, just your shipping information and nothing else. Your information will not be sold, traded, or used for any other purpose than in the fulfillment of your order.

PLACING YOUR ORDER

Use any of the following options to place your order:

A) Shopping Cart Ordering - This is our preferred method of ordering (it frees us up from the telephone, but feel free to call with questions).

Simply click on any Add to Cart button on any webpage to add items to your shopping cart.  The View Cart page will allow you to change quantity to any amount, or to delete an item from your cart. 

The MORE PRODUCT INFORMATION link allows you to view any detailed product information. These would be the preparation, detailed ingredients, nutrition, calories and other information for the selected product.

Our cart will allow you to add any number of items to your shopping cart. When ready to check out, simply select the "Checkout" button. For online ordering, your payment is secure and safe with payment processing. You now have 3 - 4 hours to "shop" before the cart will timeout and automatically delete the cart contents.

- OR -

B) Email  - We respond to all email questions promptly.  Please be sure to include the item number and quantity for each item you would like a quote on.  Also include your city, state and zip code so we can calculate any shipping charges associated with your order.  Send your product list to our email  - we will reply quickly.

C) All orders are processed immediately upon receipt.  Usually, there is no delay of any sort on your order, we usually process all orders the same day.  If we receive an uncleared payment or declined credit card or question about your order, you will be notified via email or telephone (include your phone number!) and your order will be held until your funds clear.

D) Shipping - We ship as soon as we can. Due to high order volume shipping times can change dramatically. Current shipping times are now live - you can check the CURRENT SHIPPING TIMES here, or in our left navigation menu on any page for these estimates.

ORDER CANCELLATIONS, DAMAGED, CORRECTIONS, RETURNS, ITEM REFUNDS, BACKORDERS, PAYMENTS

You are required to read and understand this information when placing your order. We want you to be fully informed and comfortable with our policies.

Cancellations - Order cancellations for any reason are subject to a $30 cancellation fee and processing fees (3%) and any shipping charges we may have incurred on any products we may have already shipped. Damaged Items - Items damaged in shipment are usually replaced at no charge to you. All damaged products must be returned. The shipper (usually UPS or FedEx) must be notified at the time of receipt of any damage. You must notify us within ten days of receiving your order for any damaged items. Do not contact the cannery directly, or file a claim yourself, contact us first, we must handle any damage claims from here. Order Corrections - Order corrections can be made before your order ships (no charge). Adding or dropping items from your order is no longer allowed due to extreme cannery volume, if you need to do this, simply place another order. If you need to change the delivery address or date, you must call us or email us first (several days) before we ship so we can get this done in a timely fashion. UPS now charges you $11 per package for address / intercept corrections if your order is already enroute. Make sure you have provided us with the correct name and address for your shipment. You are responsible for making sure your address, your order, the items and the quantity are 100% correct at the time you place your order. Be SURE you examine your order receipt which is emailed to you at the time of your order! Shipping Charges: We charge shipping on the Rainy Day products and Country Living products. Our cart calculates these charges at the time of your order, however we are seeing shipping costs increases from UPS and FedEx. If your shipping costs more then you have already paid, your credit card will be billed for the difference. We can no longer absorb these losses. We're simply asking you to pay what we pay, nothing more. Payment: All orders must be prepaid in advance. We accept Visa, Mastercard, personal checks, money orders or cashier checks. Bounced checks are charged $30. Payment by check must be to our merchant account, Jade Enterprises. We do not accept American Express or Discover anymore, we can't stand thieves. Returns - No product returns. All sales final. We do this because this is also the policy of the canneries we deal with. Any products returned (refusal or failure to pick up) are considered "cancelled" and the above cancellation policy will apply. Any shipping charges we have incurred will also be deducted from any refund. Missing Item Refunds - Missing items are refunded after we receive the shipping invoice data for your order. Your shipping invoice can take several weeks to arrive, but we can request the data from the cannery and usually process this much sooner. Any extra shipping charges we've had to pay are collected at that time and deducted from your refund. Backorders - No back orders on freight shipments (semi-truck). UPS shipments are usually back ordered and filled when products become available from the following product lines: Alpine Aire (AA), Richmoor (RM) and Mountain House (MH). We are no longer accepting back orders for the Rainy Day Food line (RD), any missing items from Rainy Day are simply refunded to your credit card. Pricing - All prices on our website are current prices. We receive emergency price increases from all four canneries at any given time. Existing orders are honored for pricing at the time the order was placed, we do NOT go back and ask you to pay a higher price on products. Prices on our website are subject to change without notice. Products - All customers accept complete responsibility for product selection, ingredients, dietary needs or special dietary restrictions. Website - Product description, pricing and availability as shown on the website are subject to change without notice. We do not accept any responsibility for manufacture changes to product descriptions, weights or ingredients. We reserve the right to refuse or cancel orders from anybody for any reason.